Government > Departments > Animal Services

Animal Services

The City of East Ridge Animal Services Division (ERAS) is a full spectrum, State certified animal control services agency. Some of the services provided by ERAS include investigating reports of animal abuse and neglect, bringing to prosecution cases of animal cruelty, capturing vicious animals, impounding stray dogs, removing dangerous wildlife, and providing after-hours response for animal-related emergencies.

In addition to providing field services, ERAS operates the City of East Ridge Animal Shelter. The shelter is maintained for the purpose of providing safe and humane housing for stray, abused, and neglected companion animals. Owner surrendered animals are accepted by appointment only and when space is available.  A $35.00 continuing care fee and an appointment are required when surrendering an owned pet.

Routine animal problems, such as stray dogs in a neighborhood or a dog running at large, are addressed Monday through Friday, between 8:00am and 5:00pm and Saturdays 8:00am to 2:00pm. Animal-related emergencies, such as dog attacks or injured animals, are handled 24 hours a day, 365 days a year. Routine complaints reported after hours or on weekends will be handled the next business day. If you are reporting an animal related emergency and there is no answer at the shelter, please call East Ridge dispatch at 423-622-1725.

The animal shelter and ERAS office are open to the public Monday through Friday, between 10:00am and 5:00pm and Saturdays 10:00am to 2:00pm. Adoptions and surrenders are conducted during this time. The shelter is closed on Sundays and holidays. Animals are not accepted at the shelter after hours or on weekends and holidays.

If you are interested in viewing our adoptable pets, please visit us on Facebook at: or

Supervising Officer - Crystal Reno
Officer - Caroline Smith
Officer- Leigh Stacy

East Ridge Animal Services
1015 Yale Street (Physical Address)
1517 Tombras Avenue (Mailing Address)
East Ridge, TN 37412
(423) 664-0271 (Office)
(423) 622-1725 (After-hours and weekend emergencies) 

Animal Services Hours:
Monday thru Friday 8:00am - 5:00pm
Saturday 8:00am - 2:00pm

Shelter Hours:
Mondaythru Friday 10:00am –5:00pm
Saturday 10:00am - 2:00pm

Dates for the 2020 clinic will be available here


The mission of East Ridge Animal Services, a division of the City of East Ridge Department of Public Safety, is to provide City of East Ridge residents, both human and animal, with courteous, professional, and timely animal care and control services.

To accomplish this mission, East Ridge Animal Services maintains the highest standards in personnel training and standard operating procedures. Ensuring public safety and the humane treatment of animals is paramount in achieving the goals of the Animal Services Division.  

Moreover, by promoting animal welfare and humane education in the community, East Ridge Animal Services hopes to engender a culture of compassion in regard to all animals, including pets, strays, and wildlife.   

East Ridge Animal Services fulfills its mission to the community by adopting best practices in the animal welfare field; maintaining a highly trained and dedicated staff; and cooperating closely with local veterinarians and animal rescue organizations.